Conditions Générales de Vente


Simplified Stock Company with a capital of 817.000€
Registered office is in Montpellier (34000) 1348 Avenue Raymond Dugrand Registration number is 790 334 817
VTA Number : FR95790334817

Customer service
Phone number : 04 99 64 81 38
Mail address :

General terms of sales for products sold on

Article 1 – Subject

The present general terms of sales (hereafter “Conditions”) apply between the company MATAHI COMPANY and any other physical person (hereafter “the consumers” or “You”) processing an order of marketed products (hereafter “Products”) through the website : (hereafter the “Website”).

The general terms may be modified, since precise terms applicable to your order are those published on the website the day of placing your order.

The last update of the Terms and Conditions dates from February 15, 2017

By ticking the box “I have read and I accept the Terms and Conditions” when confirming your order, you acknowledge that you have read and accept unreservedly these Terms and Conditions.

Article 2 – Price

The prices of our products are indicated in euros all taxes included (VAT and other taxes applicable on the day of the order), except any contrary indication and excluding processing and shipping costs.

In case of an order shipping to another country than metropolitan France, you are the importer of the concerned products. Customs duties or other local taxes or import duties or state taxes are likely to be due.

These rights and sums are not the responsibility of MATAHI COMPANY. They will be yours to pay and responsibility, both in terms of declarations and payment to the competent authorities and organizations in your country. We advise you to inquire about these aspects with your local authorities before finalizing your order.

All orders regardless of origin are payable in Euros.

The company MATAHI COMPANY reserves itself the right to modify its prices at any time, but the product will be invoiced on the basis of the tariff in force at the time of the validation of the order and subject to availability.

The Products remain the property of MATAHI COMPANY until full payment of the price.

Warning: As soon as you take physical possession of the Products ordered, the risks of loss or damage of the Products are transferred to you.

Article 3 – Orders

3.1 Processing your order

You may only order our products on the website. It is therefore impossible to place an order outside the website: neither by mail, fax, mail, telephone or any other website.

To order Products on the website, you have to choose the desired product (please note that for some of the packagings it is necessary to order a minimum quantity).

By clicking on “Add to Cart”, you place your order in the shopping cart, without being obliged to purchase. A summary of your basket is proposed to you.

You can remove the Products from your cart at any time by clicking on “delete this item”.

You can change the desired quantity by modifying the entered number then clicking on “Recalculate” to know the price including tax of your order. You must then click on “Proceed to Order” and fill in the billing information you are requested.

If you wish to keep continuing the process of purchasing the Products, you must read the General terms and conditions and tick the box “I have read and I accept the Conditions of sale” then click on “Continue” and fill in the shipping information to know the applicable delivery charges.

To continue your purchase process, you must click on “Continue”, then choose your payment method and fill in the information required to complete your order. To validate and pay your order, click on “Payment”. You can interrupt your purchase process at any time before clicking on “Payment” by closing the relevant browser window.

3.2 Conclusion of sales contract

The sale contract will be concluded as soon as you have validated and paid your order in accordance with the provisions on the website. The sale contract will be concluded in French.

Once we have validated your order, you will receive a confirmation mail, which will summarize the essential elements of your order (quantity, content, delivery date, shipping address). If, in your opinion, the order items mentioned in this email do not correspond to the terms of your order, you must immediately contact our Customer Service Department at the contact details listed in the preamble of the General Conditions and Terms and mentioned in the confirmation mail. If the order has not been shipped, we will make the necessary changes. Please note that your request for any modification may only refer to the delivery address. If the order has been shipped and it is established that the error is our responsibility, we will process a refund.

The company MATAHI COMPANY reserves itself the right to not register a payment, and to not confirm an order for any reason whatsoever, and especially in case of supply problem, or in case of difficulty with the order received.

Article 4 – Right of retractation

In accordance with the provisions of article L.121-18 of the Consumer Code, you have a 14 days retractation period from receipt of your products to exercise your right of retractation without having to justify reasons or pay a penalty.

Returns are to be made in their original state and complete (packaging, accessory, notice). In this context, your responsibility is committed. Any damage suffered by the products on this occasion can cause to defeat the right of withdrawal .

The costs of return are at your expense.

In case you exercise your right of retractation, MATAHI COMPANY will proceed to the refund of the sums paid, within 14 days from the notification of your request and through the same payment method used at the time of the order and provided that the products have been returned to their original state.

Article 5 – Payment

The fact of validating your order implies for you the obligation to pay the indicated price.

The payment of your purchases is made by credit card (Carte Bleue®, Amex®, MasterCard® and Visa®) and Paypal.

In order to protect your personal and banking information, all transactions made on the website are secured and encrypted by the SSL system and processed by our financial partner. Your data does not transit through the website, only our partner bank as well as all third parties involved in the payment process have access to this information.

The card’s debit is only done at the time of order’s shipment. In case of split deliveries, only the products shipped are debited.

If you have opened an account, your invoice is available on the website under the heading “My account / my orders / print an invoice”, from the validation of your order.

If you have not opened an account, your invoice will be visible in pdf format after you have validated your order.

Article 6 – Availability

Our products are offered as long as they are visible on the website and within the limit of the available stocks. For non-stocked products, our offers are subject to availability at our suppliers.

In case your product is out of stock after placing your order, we will inform you by e-mail. Your order will be automatically canceled and no bank debit will be made.

Furthermore, the website is not intended to sell its products in large quantities. Therefore MATAHI COMPANY reserves the right to refuse 48 identical item orders.

Article 7 – Delivery

7.1 Delivery address

The products are delivered to the delivery address you indicated when placing your order. This may be different from the billing address. You may modify the shipping or billing information of your order, provided that the status of your order does not indicate “shipped” by calling the number in the preamble of the General Terms and Condition and providing your order’s number.

7.2 Mode and delivery time:

Standard delivery: within this delivery method, the maximum due date between the ordering and the receipt of your package is 9 working days.

7.3 Failure to meet delivery deadlines

The delays indicated above take into account the delivery made by our carrier. We undertake to refund you for any delivery beyond the date indicated on the website.

This commitment does not, however, prevent the application of Articles L.216-1 et seq. Of the Consumer Code. In accordance with these provisions, in the event of non-compliance by MATAHI COMPANY with the delivery deadlines of the products, you may, by written request, order us to deliver the Products and, if we do not reply, cancel your order and be refunded the entire amount paid.

However, our responsibility can not be committed under any circumstances and the sale can not be canceled if the delivery times mentioned on the website are not respected due to:

  • –  Failure by You to comply with the provisions of Article 11 of the Conditions;
  • –  The indications by You of a false or inaccurate delivery address (missing or incorrect information).Under these circumstances, no compensation will be accepted.

    7.4 Absence on the day of delivery

    You will be notified by mail of the day we ship your order.
    You will find in this mail a link to our carrier’s website to follow the status of your online delivery.

In case of absence during the delivery of your package, you will be informed of the modalities of other deliveries options either by a note of information left to your address, by an electronic mail or by an SMS.

We remind you that your order can not be deposited in your mailbox in order to maintain the quality of our Products.

7.5 Product Verification

We strongly encourage you to carry out a complete verification of the Products upon receipt and to mention any reservations on the delivery note, in particular in the event of product degradation or non-compliance with your order. In case of faulty delivery, You are also invited to contact our Customer Service Department and, if applicable, to make reservations with the carrier, within a maximum of 3 working days from the date of receipt of the Products.

Article 8 – Guarantee

All our products benefit from the legal guarantee of conformity in the conditions of articles L.217-4 and following of the Code of the consumption and the guarantee of latent defects in the conditions of articles 1641 and following of the Civil Code. In accordance with these provisions, the products delivered to you must comply with the specifications of your order and must be free from any defects.

In application of these provisions, when you act as a legal guarantee of conformity:

  • –  You benefit from a time limit of two years from the products delivery to act;
  • –  You may choose between repairing or replacing the products, subject to the costconditions provided for in Article L. 211-9 of the Consumer Code

    The legal warranty of conformity applies irrespective of the commercial warranty that may have been granted.

    You may decide to implement the guarantee of hidden defects within the meaning of article 1641 of the Civil Code. In this case, you can choose between resolving the sale or reducing the sale price (article 1644 of the Civil Code).

In order to benefit from these guarantees, you must contact our Customer Service Department after receiving your order, which will indicate the content and the conditions of implementation of these guarantees and the procedures to follow to benefit from them.

The Customer Service Department will also ask you to return your original order. You will receive by e-mail a letter of transport to be affixed to your package. The costs of return are at our expense. None of non-validated spontaneous returns by our Customer Service department will be accepted.

Article 9 – Liability

The products proposed comply with the French legislation in force. MATAHI COMPANY can not be held liable for non-compliance with the legislation of the country where the product is delivered. It is your responsibility to check with the local authorities the possibilities of importing or using the products you plan to order.

Moreover MATAHI COMPANY can not be held liable for damages resulting from misuse of the product purchased, a case of major force such as a general strike, natural disaster or even a fire, the fact unpredictable and insurmountable by a third party.

Finally, MATAHI COMPANY can not be held liable for any inconvenience or damage inherent in the use of the Internet, including a breach of service, external intrusion or the presence of computer virus, unless these disadvantages or damages are our own.

Article 10 – Your commitments

By ordering products on the website, you represent and warrant that:

You have the legal capacity to contract or hold a parental authorization authorizing you to make a purchase on the Site;

You order the products exclusively for private use. You agree not to market, resell or distribute the products in any way;

Article 11 – Intellectual Property

All the elements of the site are and remain the intellectual and exclusive property of MATAHI COMPANY. No part of this site may be reproduced, exploited, rebroadcast,

or used for any purpose whatsoever, including software, visual or audible. Any simple or hypertext link is strictly forbidden without the express written agreement of MATAHI COMPANY.

Article 12 – Personal data

MATAHI COMPANY reserves the right to collect personal information and personal data concerning you. They are necessary to manage your order, as well as to improve the services and information that we send you.

They may also be transmitted to companies that contribute to these relationships, such as those responsible for the execution of services and orders for their management, execution, processing and payment.

This information and data are also kept for security purposes in order to comply with legal and regulatory obligations.

In accordance with the law of January 6, 1978, you have the right to access, rectify and oppose personal information and personal data concerning you directly on the website.

Article 13 – Mediation, Dispute Resolution and Applicable Law

The parties agree that the Conditions are subject to French law.

As a Consumer, it is recalled that in accordance with Article L. 211-3 of the Consumer Code, in case of dispute you can use the procedure of mediation of the consumption provided for in articles L.611-1 and following Of the Consumer Code.

Any claims related to the application of the Terms or the use of the website may also be addressed to our Customer Service Department.